Return & Refund Policy – Online Purchases
We want you to be completely satisfied with your purchase. If for any reason you need to return an item, please review our policy below:
To initiate a return, please contact us at 970-259-0468 with your order number.
-
Returns are accepted on unopened, unused items in their original packaging.
-
Items must be returned within 30 days of purchase.
-
Customers are responsible for return shipping costs.
-
Once the returned item is received and inspected, a refund will be issued to the original payment method within 5–7 business days.
-
Opened or used items cannot be returned.
Important Note for In-Store Purchases
Items purchased in-store — including hot tubs, swim spas, saunas, patio furniture, and other big-ticket items — may have different return or cancellation policies.
For details regarding those items, please contact or visit our store directly.